refund policy

cancellation policy

At SELF The Agency, we are committed to providing exceptional service in a timely and efficient manner. In order to ensure that each project is executed smoothly, we require careful planning and allocation of resources.

Once a project has been booked and the deposit has been paid, the following terms apply:

Non-Refundable Deposit: All deposits are non-refundable, as they secure your project and reserve our time and resources.

Cancellation Fee: If a project is canceled less than three (3) weeks before the scheduled start date, the client will be required to pay a 15% fee of the total project price.

At SELF The Agency, we are dedicated to delivering high-quality services tailored to meet the unique needs of each client. In order to maintain transparency and fairness, the following refund policy applies:

Non-Refundable Deposits: All deposits paid to secure a project are non-refundable. This ensures that your project is reserved and our time and resources are allocated accordingly.

Non-Refundable Services: All services provided by SELF The Agency are non-refundable once delivered. This includes any work completed in accordance with the contract signed at the project start.

Refund Eligibility: Refunds will only be considered if SELF The Agency fails to provide the services as outlined in the contract. Any discrepancies must be raised and addressed in writing to ensure a fair resolution.

By working with SELF The Agency, you agree to the terms of this refund policy.